Click & Collect
Our click and collect policy
Yes, we offer Click & Collect to customers from our warehouse shop-front located in Dandenong, Victoria. Simply select "pick up" as your delivery method at check-out.
Click & Collect orders will generally be ready for collection within 3 business days. However, we will contact you once your order has been picked and is ready for collection.
Melbourne Metropolitan Area
Our shipping policy for the Melbourne Metropolitan Area
"Melbourne Metropolitan Area" means the delivery service area defined by us, which broadly extends from Melbourne CBD to the following suburbs:
- Western Suburbs: Hoppers Crossing, Tarneit, Werribee, Wyndham
- Northern Suburbs: Broadmeadows, Greensborough, Sydenham
- Eastern Suburbs: Belgrave, Berwick, Croydon, Ferntree Gully
- South Eastern Suburbs: Cranbourne, Langwarrin, Pakenham
Orders exceeding $90.00 in value will qualify for free shipping within the Melbourne Metropolitan area (as defined by us).
Orders less than $90.00 in value will incur a delivery fee of $15.00 (plus GST) within the Melbourne Metropolitan area (as defined by us).
Orders are usually dispatched within 3 - 5 business days. Delivery will be made Monday to Friday during normal business hours.
The customer or a representative must be present at the shipping address to accept delivery. Alternatively, you must provide instructions at the time of placing the order (e.g. for the goods to be left in a secure location).
If no one is available to accept delivery and we are unable to contact you, then we may be forced to return the goods to our warehouse. In this case, the goods will be made available at our warehouse for collection or we can try to deliver the goods again, subject to a re-delivery charge of $15.00 (plus GST).
Regional Victoria and Interstate
Our shipping policy for Regional Victoria and States other than Victoria
Smaller orders will be shipped with Australia Post or Sendle.
For larger orders (pallet and semi-pallet loads), we may be able to offer you a better shipping charge with a dedicated transport / courier company, such as Toll.
Shipping rates typically include a basic charge (based on the suburb) and a variable charge (based on the total weight and cubic measurements of your order).
For this reason, credit card payments are only processed at the time of shipping.
When you place an order, we calculate the weight and cubic measurements, and give you the opportunity to confirm the shipping charges before we fulfil your order and charge your credit card.
Regional Victoria and Interstate orders are usually dispatched within 4 - 6 business days. This gives us time to offer you the best available shipping charge for your order.
Delivery will be made Monday to Friday during normal business hours.
We will normally ship your order by Australia Post and Australia Post will require someone to accept the delivery. You may also provide instructions at the time of placing the order (e.g. for the goods to be left in a secure location).
However, if goods are shipping with a dedicated transport / courier company, like Toll, you must be present to accept delivery.
If Australia Post is unable to complete delivery, the goods may be taken to an Australia Post facility where they can be collected by you.
However, other dedicated transport / courier companies may charge a re-delivery fee if you are not present when they attempt to complete delivery.
Overseas (Outside Australia)
Our international shipping policy.
No, we do not ship goods overseas / outside of Australia, as most countries have domestic biosecurity laws restricting the import of food products.