Shopping with Hindustan online
Important information when shopping online with Hindustan
- MELBOURNE CLICK & COLLECT: The minimum order amount for Click&Collect is $90.00.
- MELBOURNE METRO AREA - FREE SHIPPING OFFER: The minimum order amount to qualify for this offer is $90.00 - See further details here. Orders below $90.00 will still be accepted; however, a shipping charge may apply.
- REGIONAL VICTORIA AND INTERSTATE: The minimum order amount is $90.00 plus applicable shipping charges
While we aim to keep all listed products available in stock, some items may be unavailable from time to time as our stock is being replenished.
If a product is unavailable, we’ll let you know via email or by telephone call. We may offer to fulfill your order once fresh stock arrives, offer you a substitution if one is available, or remove the item that is not available.
No. As we do not take payment until your order is finalised and shipped, we do not charge you if there are out of stock items in your order.
No, we do not provide rainchecks online.
Our payment processing policy
We accept American Express, Visa, Mastercard, Shop Pay, Apple Pay and Google Pay.
Our webstore is Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant with a 256-bit SSL certificate for encryption for data protection.
Our website uses a secure third-party credit card processing provider - Shopify Payments.
None of our employees can see or access your personal credit card details.
Your payment will not be processed until your order has been fulfilled and is ready to be shipped.
- When you place your order, a pre-authorisation is processed on your credit card payment.
- We will then check and confirm the availability of the items in your order and then contact you regarding any issues and for approval of any shipping charges (if applicable).
- Your credit card payment is only processed after you have approved any applicable shipping charges and your order is ready for shipping.
- If the final amount of your order, including shipping charges, has increased, then you will be asked to authorise the additional charges.
Refund and exchange policy
Our refund and exchange policy
Please refer to our full Refund Policy.
Any issues with your order should be notified to us immediately, but strictly within 7 days from delivery of your order.
Important information for our business customers
To begin the process of setting up a business account, please email us at email@example.com with the following information:
- Legal name, trading name and ABN of your business
- Business address and delivery address
- Contact phone number and email address
- A list of products you are interested in and indicative order quantities
In order to qualify for a business account, you must meet our minimum order requirements for wholesale accounts.
If you qualify for a business account, we will require that you complete a Customer Registration Form and Guarantee for Payment.
As part of this process, you may also apply for trade credit with our business. However, credit is only granted to customers who have established a trading history with us.